Free next day delivery* on all orders!

Shipping

Shipping & Returns

Our products are shipped using our reliable Next Day delivery service, ensuring prompt delivery. While we strive to deliver your items within the stated time frames, please note that these time frames are our aim and not a guaranteed delivery window.

Orders placed before 2 pm Mon-Fri are dispatched on the very same day, however, this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller cannot accept responsibility for transport delays causing late delivery.

Aquazone is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Next Day delivery services do not come with guarantees. Service provider strive to deliver the parcel on the next day after accepting it, but there is no absolute guarantee for this expedited delivery.

Cancellations

Cancellation after dispatch cannot be accepted.

Returns

If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of placing your order and we will refund you (expect the postage fee). Please contact our Customer Services Department on 0125 637 15 55 or email: office@aquazone-shop.co.uk to request a returns authorization.

The following conditions must be met (Please see our website for full T&Cs).

Item is returned within 30 days of placing the order
Item is unused
Item is returned in its original packaging

If these conditions are not met, unfortunately, we won’t be able to process a refund. Please ensure correct postage is applied to the return parcel otherwise it will be returned to the sender by the Post Office. We recommend using Tracked or Recorded services.

Return address:

KB Tradex Ltd.
Unit 38 Basepoint Enterprise Centre
Stroudley Road
RG24 8UP
Basingstoke

TEL +44 (0) 0125 637 15 55

When returning your items, please include a brief letter including your name, address, and an order number as well as an explanation as to why you are returning the item(s).
For reasons of hygiene & safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
For faulty, damaged, or incorrect items please see below.

If you realize you have made a mistake when ordering, please try to contact us as soon as you can by email at office@aquazone-shop.co.uk (with the word “Cancel” present in the subject line), or in-office hours by calling 0125 637 15 55. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out. If your order has already left our warehouse and you decide to cancel, we will partially refund your order (we will not cover the cost of postage).

We will refund the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

We aim to process all returns within 3 working days but please allow 5 working days during busy periods. All refunds are processed to the payment method used for initial purchase and refunds will show up from KB TRADEX LTD.

Faulty, damaged or incorrect item received
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty, or damaged, the following applies:
Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

Please contact office@aquazone-shop.co.uk or in-office hours by calling 0125 637 15 55.

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